Globe University and Minnesota School of Business are back online after an unprecedented failure in a piece of hardware called a Storage Area Network, serviced by an outside vendor. The technical issues started on Wednesday, March 18 and impacted all internal and external websites, email, and internal phone access for Globe University and Minnesota School of Business campuses and the corporate office.
“Our IT team has been working around the clock with the vendor to restore the data and bring systems back online,” said Naomi McDonald, Director of Communication for Globe University and Minnesota School of Business. “We have also brought in additional resources to help us through this difficult time.”
The timing could not have been worse, with the winter quarter coming to a close, and students trying to access CampusConnect, the online student portal, to submit homework and take finals.
“We understand the very difficult situation this has created for our students and employees,” said McDonald. “We are doing everything in our control to fix and restore services as soon as possible.”
Due to the internal communication restrictions, Globe University and Minnesota School of Business worked around the clock to update students and answer questions via social media:
Campus employees are now working with students to ensure they are able to get homework and finals submitted by Thursday, March 26, and are making any accommodations necessary.