Contributed by April Schmidt, Health Care Management Program Chair, Globe University – Appleton
I was able to hear Charlie Nickerson give a 10 minute presentation two years ago on building relationships. I still remember the visual description he gave – you start at the mailbox at the end of the driveway and over time as you build the relationship, you move closer to the house and are invited in. Why do I remember this presentation? Charlie was so dynamic and charismatic in the way he talked and brought participants into the presentation that it made him memorable. I left awestruck and in admiration of how effortlessly his leadership skills came across.
Very awesome for me, I got to interview Charlie and learn from his health care leadership expertise. This month’s blog, while written by me, is all from my interview with Charlie and covers his leadership lessons. Regardless if you are just starting the health care management program, about to graduate, or already in the field this information will help you along your career journey.
- Being in a leadership role is an opportunity to help others grow and develop their skills. It means seeing the potential that others have, even when they may not see it in themselves, and inspiring them to believe. You get the privilege of coaching and building teams that have the capacity to accomplish great things that are focused on helping others!
- Relationships are critical – with coworkers, other leaders, employees, physicians and patients. To build relationships you have to display passion about your work. Passion is not something that can be faked. It is a genuine and heartfelt feeling that drives you to solve problems related to health care and your desire to help people.
- People skills and the ability to read and understand people have been two of the skills that Charlie uses most. This goes back to relationship building. It will be most helpful in building relationships if you understand yourself and others.
- While you may be really excited to move up the ladder of leadership quickly, there is something to be learned in each role along with way that will help you be more successful when you reach the top. All positions between employee and senior leadership will give you the opportunity to practice the skills you are developing and prepare you for the next step on the ladder.
- You don’t need to have a clinical background to be in Health Care Management but you do need to understand the clinical aspects of care and balance it with the operational aspects. Each time you make a decision it will impact clinical or operational aspects (sometimes both) and you have to be aware of how each aspect will be impacted.
- In a busy world of trying to do more with less, it is crucial to remember to take time for yourself. Yes – Stress Management. If you are tired, worn out and feeling burned out it is hard for your passion to show. While it may seem impossible to take a day off because there is so much to do, taking a day off may be just what you need to re-energize and re-focus yourself to accomplish the tasks ahead.
At the end of the day, you have the ability to influence and inspire others by your words and actions, though you may not be aware of it. If you are now inspired to be in Health Care Management-contact Globe University to learn about our Bachelor’s degree.
My sincere thanks and appreciation to Charlie for his time and willingness to share his expertise with me.