by Kerry Miller-Mouzon, Medical Assistant Faculty, Globe University-Wausau, and
Julie Krizan, Health Care Management Program Chair, Globe University-Wausau
On Monday, Oct. 29, 2012 , the medical assistant degree students and health care management degree students of Globe University-Wausau were treated to a tour of the new Langlade Hospital in Antigo, WI.
Dave Schneider, executive director of the hospital met with the students prior to the tour and gave them the background and vision that led to the building of this new facility using a video diary. He stated that all the employees had input in the design and were able to offer suggestions to help make the hospital a more efficient, safe and comfortable environment. In this, students were able to see the application of team processes, collaboration, mathematics and policy.
The new hospital is located on the same property as the previous building and Dave shared the details of such a complicated undertaking. He discussed the need for a new facility and the comments from the community the hospital will serve. Mr. Schneider also spoke of the need for medical assistants in this hospital campus setting. This reinforced our attention to community and service learning while emphasizing to students the upcoming healthcare trends relating to the baby boomer population, length of hospital stays and capacity.
In addition to the spacious, state-of-the-art patient rooms and futuristic Birthing Center, the students were guided through all departments of the hospital. Practical application of skills and content learned in class was demonstrated in the specialized lift systems, patient inventory processes, private cubes and kiosks for registration and computerized charting. Students also learned about the “green” implementations that are estimated to save the hospital over $1 million dollars in the next five years.
Attention to patient and staff safety was evidenced by an innovative call and pager system, workflow patterns, and advanced equipment. One of the tools used during the development process was the book, To Err is Human: Building a Safer Health System by the Institute of Medicine and is already recommended reading for Globe University’s Health Care Management students.
Student comments were extremely positive and most felt the employees were very fortunate in being able to offer input to the building of the facility. They saw how the efficiency of the rooms would aid in more hands-on care with the patients, thus leading to higher patient satisfaction.