By Angie Norbeck, Business Management Program Chair
Globe University-Minneapolis students in the Fraud Examination course got a glimpse into the world of retail fraud while visiting the downtown Minneapolis Target Store.
Guided by the store’s asset protection team leader, Scott Harris, the students were taken behind the scenes of the inner city store to see how a retailer addresses fraud. Harris began the store tour by explaining the roles he and his team play when they receive a tip or are notified of potentially fraudulent behavior.
The students were taken through the multi-step process the Target’s asset protection team takes to investigate both internal and external subjects.
Harris shared with the class that Target experiences millions of dollars in shortage each year due to a variety of reasons including cash skimming, improper cash register procedures, fraudulent voids, product theft and much more. Students were introduced to the extensive security camera system including over 200 cameras throughout the store, as well as other fraud prevention methods such as locking display cases, locking peg hooks, spider wrap and EAS tags.
Harris shared with students what his team considers to be red flags including suspicious behaviors of the subject such as continuously looking around, pacing back and forth around an area where high theft merchandise is located, spending hours inside the store without making a purchase, approaching a register that is not staffed, and spending time in an area of the store that is consider to have low traffic.
“I found it to be highly informational on how they use technology to catch and prove a subject’s theft,” student Ieshia Dabbs said. Harris explained to the students that from the employee’s first day, they are communicated to about the asset protection team, how they can help deter theft through guest service, and ways they can report fraud tips.
“This was a great example for the students to see how what they are learning in the classroom ties directly to career-minded practical applications,” said Angie Norbeck, business management program chair.